Terms and Conditions

Frequently Asked Questions

What is this promotion all about?

Tyrrells are offering you the chance to win one of 24 ridiculous prizes or £25,000 cash. If you have a winning pack, you have the option to choose the prize featured on that pack… or the cash. Have a look at the full set of prizes online to find out more – and don’t worry, all the prizes have been carefully selected so that we can actually give them away!

Where do I find out how to enter?

Instructions can be found on the reverse of the pack, on the left hand side as you look at it, in the paragraph headed HOW TO ENTER.

Where do I find my code?

Your promotional code is also on the reverse of the pack, towards the bottom, in the best before box. There will also be a best before date and a product code in this box, but the promotional code has ten letters, so you should be able to spot it!

My code doesn’t appear to work.

Check that you’re entering your code correctly: the codes are always made up of ten letters. Note that the codes are case sensitive.

Why do you need my details?

So we can easily and quickly send you your prize if you win.

I can’t read the code on my pack.

As the code is made up of small lines, we find that if you hold the sleeve at a distance, the code stands out far more clearly.

After I’ve entered my unique code, what are the 4 digits that I am asked to copy into the box?

This adds extra security when inputting your details. We need to check that the code is being entered by a human being, rather than by computer!

Why is there no phone number I can call for help?

We find that nearly all of our consumers are familiar with the online application process. Our customer service team are busy answering all your questions about our delicious hand-cooked crisps, so we have created this list of commonly asked questions, to save you having to call them. If you are still experiencing problems or are unable to find the answer to your query, please email chinwag@tyrrellscrisps.co.uk